Showing posts with label usability. Show all posts
Showing posts with label usability. Show all posts

4.16.2010

No, Google, No... Buzz Posts are NOT Sent Email

I just noticed recently that if I go into my Gmail™ sent items (looking of course, for pictures of the baby I've sent to people, but whatever), that my outgoing email is completely junked.

What is it junked by? Every item I've shared on Google Reader™, all my Twitter Tweets™,and every status change I've ever sent to Google Talk™.... or at least since Buzz™ started.

Since I'm a heavy Google Reader™ user, and we use Google Talk™ at work for off-site coordination --- my status changes quite a bit (usually variations of free/busy + "song playing on iTunes" option).

What is Google™ thinking?

Yes, a history of what's been "buzzed' under my name -- sure, I can support that. But why is it in my Gmail sent items?



Can't The Great Google Gods In the Sky™ give those "folder" (tag as There Are No Folders) of their OWN??

3.18.2010

Designing Accessibility is NOT About Us vs. Them

This Rubik's Cube "for the blind" has gotten a lot of blog attention lately:

white rubik's cube with braille labels

There's just one problem. It's not really for low vision users. Many low vision users may not read Braille at all, but instead use magnifying devices to blow up what they see.

Others may have never learned Braille (because they lost sight after school, for example) and with audio technologies may not have needed to learn it.

Still others are color blind.

Great accessible design helps everyone, without hurting anyone.

How would I design a Rubik's Cube for the visually disabled? I would put the Braille AND a black text label on the already existing color blocks. Then everyone can use the same Cube.

THIS is great accessible design:
wheelchair lift being used by mom with stroller

Easy to use, not labeled and stuck to the side (I've heard text-only websites disparaged as the "Section 508 ghetto" by disabled users!), not inferior, not different... just more useful, in the end, for everyone.  A wheelchair user could use that lift, but so could an overburdened shopper, or just someone who had had a really long day.

3.10.2010

If you have to put a big blue sticker on the button...

Maybe the buttons aren't done very well? (Sorry for the poor quality photo -- camera phone on the sly)

2.24.2010

*Sigh* More Not Playing Well Together: Google Buzz & Gmail & iGoogle

Um, ok, Google.  If you're going to send me emails from myself every time someone threads me on Google Buzz, perhaps the REPLY line should be integrated.

I really don't want to send myself a reply!!

And it's not like Buzz wasn't created to work in Gmail--- if I go to Buzz.google.com, I get sent to gmail!

Argh!

Screen grab proof....


2.17.2010

Which Set Do You Think Is Easier To Use?

How Microsoft thinks I should use Windows:




How I use Windows, once I talk someone into giving me Administrator rights.


2.12.2010

Usability Testing: Not Just for Web Pages



Yeah, when your spokesperson can't open it and you're resorting to having a web page with instructions AND a 1-800 number simply to open the product.... go back to the drawing board.

And usability test your next run at it...

12.19.2009

Holiday Pet Peeve: UPS Site

Why is there NO place on this page to enter a second tracking number?




I have found the quickest way to check tracking on two packages is to put them into Google one at a time, but what a pain in the butt.

Of course, I'm only doing this b/c the really lovely Amazon tracking screen doesn't show the same statuses as the UPS site. Often the Amazon site will show something has left the facility and the UPS site will tell me the truth, "billing information received" (which means UPS doesn't actually have it yet.)

Amazon:



UPS:


Argh.

At least now, as a Prime customer no longer living in DFW, I don't have to watch my packages sit in the UPS depot for three days so that I don't accidentally get them in 2 days instead of 7.

Small Things Make a Big Difference in Getting Retail Right...

I purchased some gifts for my mom, myself and a friend off of knockknock.biz.

I wouldn't normally do business with a .biz, but the brand is sold on about 50 other websites, and they had better combined pricing and shipping than the other options.

Two things they do right, little things, that made a difference in my order:

1. They offered to email me a coupon in exchange for my email address and the email showed up immediately.  As in, as soon as I had the tab open for gmail the code was already there. 

I don't know how many sites get automatic email communication wrong... I know that Kodak lost my over $200 order on some custom printing when their database couldn't email me a new password this year, and that I have take my business elsewhere on many sites when the email confirmation of a new account or a lost password took longer than 2 minutes to get to me.

2. They offered my receipt in a nicely named PDF file.  That's what I do with e-receipts anyway--- print to PDF.  Except I didn't have to do that AND the file is nicely named (knockknockreceipt.pdf).

Sweet.



In fact, this is one of the more nicely done order confirmation pages I've seen.  Simple to read, customer service phone numbers big and easy to see, nice use of their own product line, prominent print AND pdf buttons. 

The only beef I have is with the back-ordered note--- none of the things I ordered were marked as out of stock, so now I'm confused a little as to why that is there.

11.17.2009

American Airlines Fires Designer For Admitting Site Could Be Improved

And that headline should tell you all you need to know about the AA commitment to Customer Service, never mind Usability.

It's validating to know I'm not the only one who thinks the AA site needs major help. (Here's my post from last time I used their site:  http://yetanothersite.blogspot.com/2009/02/i-get-annoyed-again-american-airlines.html)

Here's the dialog on another blog that got the AA staffer fired: http://dustincurtis.com/dear_american_airlines.html and http://dustincurtis.com/incompetence.html

11.12.2009

Dear Outlook,

I know that this is futile, but I'm going to say it anyway.

When are you going to be better? There's so many things wrong with you, but today your lack of ability to tell that 2 people are the same people is really getting to me. 

You aren't going to send the same person 7 copies, so why won't you deduplicate my to: line?

For example:



Should become this when I click the little Man + Checkmark icon.



Not this:



That way when I'm reading a list of 75 people on the to line, I can better see that Jane is on the list (or not on it).  Speaking of, it would be nice if the To: box could expand to show everyone there, but maybe that's just me. 

This mostly happens when we have 17 Outlook distribution groups, I add each one, then need to deduplicate it to see who is missing, since between them John Smith is on 15 and yet Sally Roe is missing from all of them...

*sigh*

7.20.2009

Google Fixes Mystery Meat Editing!

Last month I blogged about the functionality of editing Google Bookmarks: http://yetanothersite.blogspot.com/2009/06/google-does-mystery-meat-functionality.html

Today I noticed that, at least in Mozilla for Mac, this has been fixed. The edit link is now visible, not a "hover to reveal the secrets of the universe" functionality.

I have no doubt that my blogger post had nothing to do with that being fixed... but at least I'm vindicated.

6.19.2009

Why?!?! OMG, Why?!?! *Helpless Sobbing*

Ok, Target (I know, I know) sent me a coupon for 10% off anything left on our registry.

I think about it a moment and decide to check out the camcorders.

Only to take one look at the menus on this page and leave.

Seriously, Target, who does your IA and menus? The people who write Encyclopedia Britannica?

Blogger likes to super-shrink images, so here's the text of the menu:


  • All Cameras
  • All Digital Cameras
  • All Digital Cameras + Camcorders
  • Black
  • Blue
  • Brown
  • Camera Accessories
  • Camera Film
  • Cameras + Camcorders Bestsellers
  • Compact Digital Camcorders
  • Compact Digital Cameras
  • Digital Memory
  • Digital SLR
  • DVD Camcorders
  • Extra Value Bundles
  • Fashion Color Cameras + Camcorders
  • Green
  • Hard Drive + Memory Card Camcorders
  • High Definition Cameras + Camcorders
  • Image Stabilization
  • Instant Cameras + Accessories
  • Kids' Digital Cameras + Camcorders
  • Large LCD Screens
  • MiniDV Camcorders
  • New Arrivals in Camcorders
  • New Arrivals in Camera + Camcorders
  • New Arrivals in Cameras
  • Pink + Purple
  • Point + Shoot Camcorders
  • Pre-Owned Cameras + Camcorders
  • Red
  • Silver
  • Waterproof Cameras
  • White
  • Yellow + Orange
So, ok, a couple of questions for Target's IA team (who obviously have never recovered from the accessibility lawsuits).

Why is camera film a link UNDER camcorders? Camcorders may use (yikes, if they are super old) tape, but they don't use film.

What if I want a Yellow, New, Camcorder that's Waterproof? Assuming I can even deal with your 36 item menu, how do I ever find something specific?

All the Target.com menus are like this. You do something that sounds simple and get this overwhelming flow of options that just confuses things.

I have no idea what I want, and Target.com has proven to me that their site isn't going to help. The thing is, even if I was dead-set on using that 10% off coupon, I might do the math and decide that a site that ships stuff for free *and* helps me find things is worth more than researching something on a site I can actually use and then coming back to Target.com....

Link to the page above, for the record: http://www.target.com/Camcorders-Digital-Cameras-Electronics/b/ref=sc_fe_l_1/188-3747068-6653066?ie=UTF8&node=1193626

6.18.2009

Google Does Mystery Meat Functionality

Ok, look at this page.

Then you tell me how I am supposed to edit a Google Toolbar Bookmark's name.

Because when I click on a bookmark to edit the name (which, incidentally usually happens b/c the toolbar saved it before I stopped typing), this is the screen I get.

It's magic!

Once you move your mouse over the text, a box appears around it and you can suddenly edit.

That little down arrow on the side? Red herring. Just allows you to delete the darn bookmark... which I have done before in frustration!

Why, Google, Why? The boxes wouldn't mess me up not hidden, so why confuse the flip out of people by hiding them?

This strikes me as classic, "Developer thought it was really cool, never mind that users have no clue when left on their own" design.

Bad, Google, Bad!

The sad thing? I still use Google Bookmarks because I really like having them follow me from computer to computer on the toolbar.

6.17.2009

I Can't Take it Anymore: Target.com Forces Me To Post

As our personal 10 month project nears completion I've needed to utilize some third party commercial tools to facilitate relevant communications.

Specifically, I've had to set up baby registries on several sites. I was going to just do Amazon.com, but then I found out that not all of my family knows how to use Amazon.com, so that wouldn't work for said communications...

Target has coated the country in red bulls-eyes and seems to be fairly well known, so I moved items onto their registry.

Only to discover what a living Hell it is to try and use Target.com.

I would talk about the entire site, but just explaining how frustrating the menus are would take three pages.

So, today we will discuss a small, small detail: trying to login and update an item on a registry.

I have a bookmark to our registry, so I went directly there. That is, after all, why we, as developers, make pages that CAN be bookmarked.

This is the page I see:


I need to make changes. So I click the big silver button at the top, the one that says, "Update."

Except, because Target.com is evidently operating in some logic schema that makes sense to only them, the "Update" button does NOTHING.

Actually, that's not true. It reloads the page. Unchanged.

So now I am stuck trying to figure out how to login. If it won't let me update, maybe it doesn't know who I am... even though the page says, "Hi, [my name]" at the top?

I click on the even bigger blue button, "My Registry."

Which takes me here:



Hmm, I wonder what to do now. I appear to be logged in, but there is no update or edit or anything like that. I click, "My Registry" again. It reloads the page.

I click, "Add Items to Registry," that takes me to a bunch of cribs and whatnot with, again, no way to edit what I already have added. I don't go far down that path because I really don't want to add anything else to this damn thing ever again at this point.

In final desperation I click, "Create New Registry."

I know I'm clicking on the wrong thing, but I'm out of options and maybe that page will have a link to what I need.


And lo, there it is. A login screen. I know, I know, I'm already logged in. But this looks more promising that anything ELSE I've seen so far.

So I login.

Which promptly takes me back to....

The very page I started on, but with different buttons.

This leads me to wonder: Why does the silver "Update" button even exist? If you're logged in enough to actually edit stuff, it vanishes. Why, Target.com, why?


Final note... see those comment boxes under items? Well, Target.com never tells you how long is too long on them, but if you fill them up with text, they don't take. Not only do they not take, but if you put comments in, say, 15 items, and ONE of those comments is too long, the site dumps all the comments and puts a notice at the top of the page.

This is how all my comments ended up terse and identical. There's only so many times you can type cute and friendly messages only to have a website destroy them and continue to be cute and friendly.

Typing this entire blogger posting took less time than launching our original registry... by a factor of about five or six...

6.15.2009

Amazon Uses Me as a Guinea Pig, But I Like It

From only one computer-browser combination, I am currently being offered a "Beta" look at a new order tracking page on Amazon.

I like it.

(I would probably like it less if I ordered things I was embarrassed to have pictured on the screen -- and Amazon does sell some of that stuff... I wonder if they've thought of that?) [Less adult-entertainment example: I ordered my pregnancy tests off of Amazon. Would I want a co-worker to see that if I'm checking my order status at lunch?]

Anyway, here's some grabs.

Things I like:

1. At Christmas this would be really helpful as a quick and visual, "How much stuff have I sent family X" guide.

2. It's just more visually attractive than the old site.

3. I like the gift box icon (grab #3) next to items with gifts.

4. I like the hover box w/ shipping, although I'm not sure about it's accessibility. I'm using a roller ball, I think I would dislike that from a touch pad.

I do wonder what these pages will look like in a year or two when things go out of stock-- I have gone back into orders that old, before. (Ok, admittedly, usually to yell at them, "I have spent $xxxx.xx since 1997, don't you care you're alienating me?)











4.14.2009

World of Warcraft Gets (Some) Accessibility....

Buried in the 3.1 patch notes we see this:

The Interface menu features a Color Blind option.

Yay for accessibility.

4.06.2009

Great Ideas...


This streaming media selection screen is an excellent idea! I particularly like that they don't criticize the user for not knowing and/or caring.

(If only the right video had played when I used it...)

3.19.2009

Quick Hit: Poor Help

Worst Tool Tip of the Day:



2.17.2009

What an odd little message...


I needed to print a meeting, with attachments, from Outlook.

Note the instructions in the far left lower corner.... yes, I can print the message to any printer I want... but not the attachments.

Microsoft is so weird.