American Airlines Fires Designer For Admitting Site Could Be Improved

And that headline should tell you all you need to know about the AA commitment to Customer Service, never mind Usability.

It's validating to know I'm not the only one who thinks the AA site needs major help. (Here's my post from last time I used their site:  http://yetanothersite.blogspot.com/2009/02/i-get-annoyed-again-american-airlines.html)

Here's the dialog on another blog that got the AA staffer fired: http://dustincurtis.com/dear_american_airlines.html and http://dustincurtis.com/incompetence.html

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