Finger Pointing, Poor Usability, and Bill Gates

Bill Gates’ web experience: Byzantine, idiotic logic

Bill Gates's and Microsoft's internal memos expose (pdf) a horrible user experience AND no one willing to take the lead on fixing it.

And you thought it was just where you worked!

My favorite quote, "So they told me that using the download page to download something was not something they anticipated."

Side note: I once had someone tell me Microsoft would never worry about this, "user research stuff" because they would just know. Nope, even The Bill recognizes the need for usability.