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It feels like they are implying that this is not a good vendor-management strategy....
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One woman's adventures in usability, web mastery, and project management.... and spell checking.
Wax On, Wax Off is a blog about usability, web design, bad web sites, good web sites, bad customer service, inspiring customer service, things that make me grouchy, computers, interesting articles, blogging, stupid corporate choices, user experience, experience design, the internet, social media, web 2.0, project management, webmasters, web management, things google does to make my life harder, being a woman in IT, working in communications, coding, evil wild boars, photography, and, sometimes, world of warcraft.
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